Delivery information

PuffsBar Delivery Policy

1. Delivery Zones and Charges:
   PuffsBar offers free delivery within Dubai. For more information regarding delivery zones or potential charges for other areas, please visit our website or contact our customer service team.
2. Delivery Times:
   Estimated delivery times are provided during order confirmation and may vary depending on your location. We aim to deliver your order as quickly as possible.
3. Order Tracking:
   After placing your order, you will receive a confirmation email containing a tracking number, allowing you to follow the status of your delivery in real time.
4. Delivery Partners:
   We work with trusted logistics providers to ensure that your order is delivered safely and on time. Please note that delays may occasionally occur due to unforeseen circumstances. We appreciate your patience and understanding.
5. Age Verification:
   In compliance with local regulations, all vape deliveries require age verification. Our delivery staff will request a valid ID to confirm that the recipient is of legal smoking age in the delivery area.
6. Receiving Your Order:
   Please inspect your order upon delivery. If you notice any issues (e.g. damage or incorrect items), contact our customer service team immediately during working hours.
7. Cancellations and Modifications:
   Once an order is confirmed, it may not be modified or canceled. We encourage all customers to review their orders carefully before completing the purchase. If you require assistance, contact us as soon as possible.
8. Returns and Refunds:
   For details about product returns and refunds, please refer to our [Returns & Refunds Policy].
9. Contact Information:
   For questions or concerns about your order or our delivery policy, feel free to contact us at:
   📧 info@puffsbar.store
   📞 +971 52 631 2222
10. Policy Updates:
    PuffsBar reserves the right to update this delivery policy at any time. All updates will be published on our website.